Delivery Policy - Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.
Please note that we are unable to offer any delivery services other than Royal Mail to PO Box addresses. Our Economy and Express UK delivery services are courier services and are included in this restriction.
The Saturday delivery service is a Saturday specific trackable courier service requiring a signature on delivery. Orders must be placed before 4:30pm on Friday and all items must be in stock to qualify for delivery on the coming Saturday.
The Sunday delivey service is a Sunday specific trackable courier service requiring a signature on delivery. Orders must be placed before 4:30pm on Friday and all items must be in stock to qualify for delivery on the coming Sunday. If the order is placed on a Saturday the order will be delivered the 2nd Sunday following, i.e. 8 days later.
Returns - Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Subject to the following conditions:
- Items are returned carriage paid.
- Items are received in a resalable condition.
- Items should be returned unused in their original condition in order to secure a refund.
- Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
- We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
- All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.
- We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
You must obtain a Returns Authorisation Number before returning any goods.
Please contact our Customer Service Department for this - 01978 663 000 or email@example.com
Once you have a Returns Authorisation Number you can then download our returns form to fill in and send back alongside your item(s)
Demon Tweeks are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Shortages & Damage - Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
Deposits - On any non stock special order item we reserve the right to charge a deposit of 100GBP or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 01978 663 000 or email firstname.lastname@example.org